Contact Tmates

Contact Information

Getting Help With Your Program

For clinical questions about your specific treatment plan, dose adjustments, or side effects — your Tmates physician is the right contact through the patient portal. For account, billing, shipping, or general questions — reach the Tmates support team at support@tmates.com or +1 (833) 359-8332.

Start a New Program

To begin a new Tmates program, complete the online eligibility check — this initiates the physician review process and is the fastest way to start. Visit the Tmates platform to check eligibility free. See how the process works and explore the full treatment catalog.